Shipping Policy
Thank you for your purchase on gearsparts.com. We strive to ensure prompt shipping and delivery of our products. To remain informed about the status of your order, please contact us at info@gearsparts.com, and we will gladly provide you with your order's tracking number.
Order Processing Time
· It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
· Generally, orders are shipped within 3 working days of order confirmation/payment. Orders made on the weekends might experience delay.
· We only operate on Monday – Saturday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Transit Time
· Total Delivery Time = Processing Time + Shipping Time (depending on your location)
Please be advised that our website's products are currently only available for delivery to the United States, France, Italy, Australia, the United Kingdom, and Germany. We will be expanding to more countries in the future.
· Shipping Time: Usually 7-14 Days
Shipping address
Please make sure to provide us with correct, precise, and detailed shipping Address.
Please leave us your correct phone number, that the carrier can contact you smoothly for delivery.
Shipping Cost
|
Country |
Shipping Cost |
|
USA |
$20 |
|
France |
$20 |
|
Italy |
$20 |
|
Australia |
$20 |
|
UK |
$20 |
|
Germany |
$20 |
The cost of shipping will be calculated at the checkout page.
Tracking
· You will receive an email when your order has been shipped. A tracking number will be provided in the email. Please note: This may take longer during events or holidays.
· Tracking information may take 24 to 48 hours to update.
· If you cannot track your package normally, please contact us and we will resolve this issue within 24 hours.
Delivery Time Exceeded
Shipping times may be impacted by unforeseen circumstances. We appreciate your patience as we work to ensure that your order is delivered as soon as possible. If you have any concerns or questions about the status of your delivery, please contact us at info@gearsparts.com.
Order Cancellations
· We can cancel the order for you if you contact us in time after your purchase. If your payment is complete and the parcel has not been shipped, you can cancel your order before the item is delivered, and we will refund the full amount of your money.
· Orders cannot be canceled once the parcel has been shipped.
About Tax
In seldom cases, orders may be charged customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience. We have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.
We do not charge any tax on orders or freight.
If you have any questions or concerns, you can contact us via email.
Email: info@gearsparts.com(We reply during business hours on working days.)
Business Hours: From Monday to Saturday, 9:00 AM to 6:00 PM (GMT+8:00)